Cancellation & Refund Policy

Cancellation & Refund Policy

Last updated on Mar 4 2025

LABANA ENTERPRISES ( TANGY SHOP INDIA ) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within Same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• LABANA ENTERPRISES does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Same day of receipt of the products.

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

• In case of any Refunds approved by the LABANA ENTERPRISES, it'll take 3-5 days for the refund to be processed to the end customer.

Cancellation Policy

We cannot cancel or refund orders after they have been shipped to customers.

All sales are final and we will not be able to refund the whole order. We can only edit items in your order (Add or remove) before the order is shipped.

We do NOT accept returns for any orders.

If there any concerns with your order then please contact us at contact@tangyshop.com within 7 days of receiving your order. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We are not responsible for any damage or lost parcels caused by any of our couriers. 

TEMPERATURE/Damage

THE TANGY SHOP will accept no liability for damaged products due to weather or shipping damage. Chips specifically lays are especially susceptible to shipping damage.  

When the weather is warm in  your shipping destination, it becomes increasingly difficult to guarantee chocolate will arrive in its original condition. When temperatures are above 28°C (82°F), Munch /or other chocolate may melt slightly in transit. Unfortunately, we cannot be held responsible for any temperature-related damages caused during shipping. By purchasing these chocolates, you acknowledge that you're aware of the melting risks.